{"id":7184,"date":"2025-08-18T08:43:29","date_gmt":"2025-08-18T08:43:29","guid":{"rendered":"https:\/\/www.tsinfotechnologies.com\/?page_id=7184"},"modified":"2025-08-18T09:15:18","modified_gmt":"2025-08-18T09:15:18","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/www.tsinfotechnologies.com\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7184\" class=\"elementor elementor-7184\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68990a5e e-con-full e-flex e-con e-parent\" data-id=\"68990a5e\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30259989 elementor-widget elementor-widget-heading\" data-id=\"30259989\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Refund Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5833e93 e-flex e-con-boxed e-con e-parent\" data-id=\"5833e93\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b129047 elementor-widget elementor-widget-text-editor\" data-id=\"b129047\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"whitespace-pre-wrap break-words\"><strong>Last Updated:<\/strong> 18-08-2025<\/p><p class=\"whitespace-pre-wrap break-words\">Thank you for choosing TSinfo Technologies Pvt Ltd. We are committed to providing high-quality digital products and services. Please read this refund policy carefully to understand your rights and our obligations regarding refunds.<\/p><h2>Overview<\/h2><p class=\"whitespace-pre-wrap break-words\">We understand that customer satisfaction is paramount. While digital products have unique characteristics that limit traditional return options, we strive to ensure you have a positive experience with our services.<\/p><h2>1. Digital Products Refund Policy<\/h2><h3>1.1 Standard Digital Products<\/h3><p class=\"whitespace-pre-wrap break-words\">For digital products, including but not limited to:<\/p><ul><li>Software downloads and licenses<\/li><li>Digital courses and educational content<\/li><li>E-books and digital publications<\/li><li>Templates and digital assets<\/li><li>Subscription-based services<\/li><\/ul><p class=\"whitespace-pre-wrap break-words\"><strong>Refund Window:<\/strong> We offer a <strong>7-day refund period<\/strong> from the date of purchase, provided that:<\/p><ul><li>The product has a significant technical defect that prevents normal use<\/li><li>The product description was materially misleading<\/li><li>You have not downloaded, accessed, or used the digital product beyond the initial preview\/trial period<\/li><\/ul><h3>1.2 Online Courses and Training Programs<\/h3><ul><li><strong>10-day money-back guarantee<\/strong>\u00a0applies to courses longer than 4 weeks<\/li><li><strong>7-day money-back guarantee<\/strong>\u00a0for shorter courses<\/li><li>Refunds are available if you have completed less than 20% of the course content<\/li><li>No refunds after course completion or certificate issuance<\/li><\/ul><h3>1.3 Software Licenses and Subscriptions<\/h3><ul><li><strong>10-day refund period<\/strong>\u00a0for annual subscriptions<\/li><li><strong>7-day refund period<\/strong>\u00a0for monthly subscriptions<\/li><li><strong>14-day refund period<\/strong>\u00a0for one-time software licenses<\/li><li>Must demonstrate technical issues that prevent software functionality<\/li><\/ul><h2>2. Non-Refundable Items<\/h2><p class=\"whitespace-pre-wrap break-words\">The following are <strong>not eligible<\/strong> for refunds:<\/p><ul><li>Digital products that have been fully downloaded and accessed<\/li><li>Customized or personalized digital content<\/li><li>Gift cards or promotional credits<\/li><li>Services that have been completed or delivered<\/li><li>Products purchased using discount codes above 50% off regular price<\/li><li>Products where you have violated our Terms of Service<\/li><\/ul><h2>3. Refund Process<\/h2><h3>3.1 How to Request a Refund<\/h3><ol><li><strong>Contact us within the eligible timeframe<\/strong>\u00a0at\u00a0<a href=\"mailto:info@tsinfotechnologies.com\" target=\"_blank\" rel=\"noopener\">info@tsinfotechnologies.com<\/a><\/li><li><strong>Include the following information:<\/strong><ul><li>Order number or transaction ID<\/li><li>Product name and purchase date<\/li><li>Detailed reason for refund request<\/li><li>Screenshots or documentation of any technical issues<\/li><\/ul><\/li><\/ol><h3>3.2 Refund Evaluation<\/h3><ul><li>We will review your request within\u00a0<strong>2-3 business days<\/strong><\/li><li>Our team may contact you for additional information<\/li><li>We reserve the right to request proof of technical issues<\/li><li>Refund approval is at our sole discretion based on the terms outlined<\/li><\/ul><h3>3.3 Processing Time<\/h3><ul><li><strong>Approved refunds<\/strong>\u00a0will be processed within\u00a0<strong>7-10 business days<\/strong><\/li><li><strong>Special circumstances<\/strong>\u00a0(duplicate payments, failed transactions, billing errors) will be processed within\u00a0<strong>3-5 business days<\/strong><\/li><li>You will receive email confirmation once the refund is initiated<\/li><\/ul><h2>4. Refund Methods<\/h2><h3>4.1 Original Payment Method<\/h3><ul><li>Refunds will be issued to your\u00a0<strong>original payment method<\/strong><\/li><li>Credit card refunds:\u00a0<strong>5-10 business days<\/strong>\u00a0to appear on your statement<\/li><li>Bank transfers:\u00a0<strong>7-15 business days<\/strong>\u00a0depending on your bank<\/li><li>Digital wallets (PayPal, etc.):\u00a0<strong>3-7 business days<\/strong><\/li><\/ul><h3>4.2 Alternative Refund Methods<\/h3><p class=\"whitespace-pre-wrap break-words\">In cases where the original payment method is unavailable:<\/p><ul><li>Bank transfer (additional verification required)<\/li><li>Store credit (with 20% bonus value, expires in 1 year)<\/li><\/ul><h2>5. Special Circumstances<\/h2><h3>5.1 Technical Issues<\/h3><p class=\"whitespace-pre-wrap break-words\">If you experience technical difficulties:<\/p><ol><li><strong>Contact our support team first<\/strong>\u00a0&#8211; Many issues can be resolved quickly<\/li><li>We provide\u00a0<strong>free technical support<\/strong>\u00a0for 90 days after purchase<\/li><li>Refunds for technical issues require documented troubleshooting attempts<\/li><\/ol><h3>5.2 Billing Errors<\/h3><ul><li><strong>Duplicate charges:<\/strong>\u00a0Full refund within 2 business days<\/li><li><strong>Incorrect amount charged:<\/strong>\u00a0Difference refunded within 3 business days<\/li><li><strong>Unauthorized transactions:<\/strong>\u00a0Immediate investigation and resolution<\/li><\/ul><h3>5.3 Subscription Cancellations<\/h3><ul><li>Cancel anytime through your account dashboard<\/li><li><strong>No refunds for partial billing periods<\/strong>\u00a0unless specified otherwise<\/li><li>Access continues until the end of your current billing cycle<\/li><\/ul><h2>6. International Customers<\/h2><ul><li>All refund amounts are processed in Indian Rupees (INR)<\/li><li>Currency conversion fees may apply and are the customer&#8217;s responsibility<\/li><li>International bank transfer fees may be deducted from refund amount<\/li><\/ul><h2>7. Dispute Resolution<\/h2><p class=\"whitespace-pre-wrap break-words\">If you&#8217;re not satisfied with our refund decision:<\/p><ol><li><strong>Escalate within 10 days<\/strong>\u00a0by contacting our management team<\/li><li>Provide additional documentation supporting your case<\/li><li>We will conduct a final review within 5 business days<\/li><\/ol><h2>8. Legal Rights<\/h2><p class=\"whitespace-pre-wrap break-words\">This policy does not affect your statutory rights under Indian consumer protection laws. In accordance with the <strong>Consumer Protection Act, 2019<\/strong>, you may have additional rights that supersede this policy.<\/p><h2>9. Policy Updates<\/h2><ul><li>We may update this refund policy periodically<\/li><li>Changes will be posted on this page with an updated &#8220;Last Modified&#8221; date<\/li><li>Continued use of our services constitutes acceptance of policy changes<\/li><li>Material changes will be communicated via email to registered users<\/li><\/ul><h2>10. Exceptions and Final Notes<\/h2><ul><li><strong>Fraudulent purchases<\/strong>\u00a0are not eligible for refunds and may result in legal action<\/li><li><strong>Abuse of refund policy<\/strong>\u00a0may result in account suspension<\/li><li>We reserve the right to refuse service to customers who repeatedly request refunds<\/li><li>This policy applies to purchases made directly from TSinfo Technologies Pvt Ltd<\/li><\/ul><h2>Contact Information<\/h2><p class=\"whitespace-pre-wrap break-words\">For refund requests or questions about this policy:<\/p><p class=\"whitespace-pre-wrap break-words\"><strong>Email:<\/strong> <a href=\"mailto:info@tsinfotechnologies.com\" target=\"_blank\" rel=\"noopener\">info@tsinfotechnologies.com<\/a><br \/><strong>Subject Line:<\/strong> &#8220;Refund Request &#8211; [Order Number]&#8221;<br \/><strong>Phone:<\/strong> +91-9916854253<br \/><strong>Business Hours:<\/strong> Monday to Friday, 9:00 AM &#8211; 6:00 PM IST<\/p><p class=\"whitespace-pre-wrap break-words\"><strong>Mailing Address:<\/strong><br \/>TSinfo Technologies Pvt Ltd<br \/>No. 2774\/2775, B-1, 21st Main Road, 1st Sector, HSR Layout, Bangalore, Karnataka \u2013 560102<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Refund Policy Last Updated: 18-08-2025 Thank you for choosing TSinfo Technologies Pvt Ltd. We are committed to providing high-quality digital products and services. Please read this refund policy carefully to understand your rights and our obligations regarding refunds. Overview We understand that customer satisfaction is paramount. While digital products have unique characteristics that limit traditional &#8230; <a title=\"Refund Policy\" class=\"read-more\" href=\"https:\/\/www.tsinfotechnologies.com\/refund-policy\/\" aria-label=\"Read more about Refund Policy\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-7184","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.tsinfotechnologies.com\/wp-json\/wp\/v2\/pages\/7184","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tsinfotechnologies.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tsinfotechnologies.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tsinfotechnologies.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tsinfotechnologies.com\/wp-json\/wp\/v2\/comments?post=7184"}],"version-history":[{"count":5,"href":"https:\/\/www.tsinfotechnologies.com\/wp-json\/wp\/v2\/pages\/7184\/revisions"}],"predecessor-version":[{"id":7210,"href":"https:\/\/www.tsinfotechnologies.com\/wp-json\/wp\/v2\/pages\/7184\/revisions\/7210"}],"wp:attachment":[{"href":"https:\/\/www.tsinfotechnologies.com\/wp-json\/wp\/v2\/media?parent=7184"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}